Continued...
* We are not even close to finishing the basic dream of what the PC can be.
* We've got to put a lot of money into changing behavior.
* Whether it's Google or Apple or free software, we've got some fantastic competitors and it keeps us on our toes.
* Your most unhappy customers are your greatest source of learning.
* You see, antiquated ideas of kindness and generosity are simply bugs that must be programmed out of our world. And these cold, unfeeling machines will show us the way.
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From my point of view, what i am telling is....